A change of passenger on a ticket is not allowed, as the ticket is personal and non-transferable. Name corrections may be allowed in some cases. To do so, you must contact your sales agent.

It depends on the fare originally purchased. Promotional fares are usually non refundable; flexible fares allow changes and refunds under specific conditions. Please check your fare conditions.

The change must be made directly through the issuing agency.

It depends on the destination. You may need a Citizen Card/ID, Passport, Visa, or additional authorizations for minors. You can check all the required documentation for your trip here.

Your trip receipt can be requested through our customer support channels (Email, Contact Center, or Ticket Office) or online at the following link.

Check the flight status on the website or contact customer support/issuing agent to review other available flight options.

You should contact the airline to proceed with rebooking or with the cancellation/refund of the ticket.

You can file a complaint through the official form on the SATA website and check its status in the same customer area.

It varies depending on the chosen fare and passenger type (adult, child or infant). You can check your fare conditions here.

Yes, this service can be requested up to 48 hours before departure on all flights operated by SATA Air Açores and Azores Airlines, except for flights to/from Africa, CodeShare, and Interline flights. Check prices and conditions here.

It includes one cabin bag within the defined size and weight limits, plus one personal item. Learn more.

The cabin bag may have maximum dimensions of 55×40×20 cm, and the personal item 40×30×15 cm.

Containers must have a capacity of no more than 100 milliliters, and the total must not exceed 1 liter. They must be placed in a transparent plastic bag with an easy open-and-close system, measuring 19 cm x 20 cm.

It is recommended that medication be transported in your cabin baggage.

Each electronic device has its own specific transport requirements. You can check them at the following link.

Yes, it can be transported in the hold free of charge. It may be handed over at check-in or at boarding.

Yes, upon prior reservation and confirmation. Check all conditions, measurements, and associated fees.

You can consult the list of items prohibited on board, as well as dangerous items accepted under restrictions.

Yes, in the cabin or in the hold, depending on the weight, dimensions, and species. Some species and breeds are restricted. In addition, on certain routes the transport of specific animals cannot be carried out in the hold. Learn about all transport requirements here.

To transport an animal, you must book the service in advance, providing the pet breed, weight, and the carrier’s dimensions. The service is subject to confirmation and may have an associated cost. Find all the requirements here.

For fare purposes, a baby is from 0-23 months old and a child from 2-11 years old.

The Unaccompanied Minor service must be booked, and it is mandatory depending on the child’s age and the route. You can find all the conditions at the following link.

One baby per adult. To travel with more than one baby, another accompanying adult is required.

Yes. If your pregnancy has no complications, you may travel without any medical certificate up to 28 weeks of gestation. For more information, please check the following link.

Yes. Support is available for passengers with reduced mobility, visual or hearing impairments, among others. This assistance must be requested in advance. Learn more here.

Yes, it can be transported if it is requested in advance and the necessary information about it is provided.

Yes, but there are specific rules regarding the batteries, and prior notification is mandatory. Learn more here.

Certified service animals may travel in the cabin free of charge, subject to prior request and availability. Check the conditions and required documentation for this transport.

SATA offers the Happy Flyer program for passengers who are anxious about flying. Get in touch to learn more.

Seat selection may have an associated cost depending on the fare, route and type of seat. Find all the conditions here.

During the booking process, in manage booking, or at check-in (online or in person).

A service that allows faster access to security control at selected airports. This service may be paid for or included in some fares. Find all the conditions here.

They are available at specific airports. Access may be paid for or included in some fares. Find all the information here.

A program that allows you to bid for a cabin upgrade. Check your eligibility.

The purchase of an additional seat for comfort and privacy. Check your eligibility.

Purchased at the airport, it gives you access to all Comfort Class benefits, both on the ground and in the air. Find all the conditions here.

Currently, complimentary meals are only available on long-haul flights in Comfort Class.

Available on selected flights with snacks and drinks for purchase. Learn more here.

On board, payments are accepted exclusively by card (credit or debit), and the amount is charged in Euros.

Yes, you can find it here.

As a rule, online check-in is available 48 hours before departure.

It is not possible to complete check-in or obtain a boarding pass in the following situations: passengers with special needs, unaccompanied minors, traveling with animals, additional documentation requirements, among others.

Based on the check-in counter opening time, these are the recommended arrival times: Inter-island flights: 1h30 before departure. Domestic/European flights: 2h00 before departure. International flights: 3h00 before departure. Find all check-in and recommended arrival time at the airport information here.

It consists of providing a rerouting/connection service, subject to seat availability and free of charge, for passengers who are residents of the Autonomous Region of the Azores, including equivalent residents, and students traveling within the Autonomous Region of the Azores, whose trip originates or ends in Mainland Portugal or the Autonomous Region of Madeira, and who wish to use any of the Azores gateways for their journeys. For more information, visit the following page.

Azores Stopover allows passengers traveling between North America and Europe, or between North America and Cape Verde, to make an extended stopover (1 to 7 days) in the Azores without paying more for the airfare. Learn more here.

For more information about the social mobility subsidy, please check the following page.

You can check the flight status here.
You can check the flight schedules here.

Access our map and check all the connections we currently offer.

SATA Imagine is the free loyalty program that allows you to earn miles on your trips with SATA Air Açores and Azores Airlines, or when using services from SATA Imagine partners, and later redeem them for free tickets or other exclusive benefits. Discover all the benefits available to SATA Imagine members here.